Refund policy
Every Superheat Supply Co. item is printed to order, just for you. Nothing sits in a warehouse, so we can't take returns or exchanges for the wrong size, a change of mind, or a different color choice. Please check our Size Chart before you order. Our tees have a relaxed fit, so size down one for a closer fit.
If something's wrong, we'll make it right. We'll send a free reprint or a full refund (your choice) if your order arrives:
- Misprinted: wrong design, crooked or misplaced print, smeared, cracked, or peeling print right out of the package
- Damaged or defective: holes, stains, or bad seams
- Wrong: a different item, size, or color than what you ordered
How to make a claim
- Email support@superheatsupplyco.com within 30 days of delivery.
- Include your order number and a clear photo of the problem: one of the whole item and one close-up. If you got the wrong item, add a photo of the tag and the shipping label.
- We'll reply within 2 business days with your free reprint or refund.
You don't need to send anything back. A photo is all we need. Keep the item, donate it, or use it as a shop rag.
Refunds go back to your original payment method. We issue approved refunds within 3 business days. Your bank or card company may take 5–10 business days to post them.
Cancellations: printing starts fast. Email us within 12 hours of ordering and we'll cancel it at no charge if it hasn't gone to print yet. After that, we can't cancel or change it.
Lost or "delivered but missing" packages: check with neighbors, your mailroom, and your local post office, then email us within 30 days of the delivery date shown in tracking. We'll work with the carrier and help sort it out. If a package comes back because of an address error at checkout, we can reship it once the new postage is covered.
Questions? Email support@superheatsupplyco.com. A real person reads every message.